At Big Post, we know that great logistics isn’t just about moving freight, it’s about people helping people.

Our dedicated Customer Service Team goes beyond the basics to ensure every customer, whether it’s you, your clients, or the receiver, gets the best outcome possible. From finding missing deliveries to arranging remote transport, we’re here to make things simple, seamless, and stress-free.

That’s why we’re proud to hold a 4.4/5 star rating on ProductReview.com.au and why so many of our customers trust us as their long-term freight partner.

But don’t just take our word for it, here’s what others say:

“Due to a delivery having been required to a remote area (Flinders Island), there were a few hiccups in getting the delivery arranged. Morgan and the other Big Post agents that I spoke to about the problem were extremely helpful and got the item delivered to the island with as little fuss as possible and arranged another carrier. I would recommend Big Post highly.” – Steve B

“Lost my parcel they found it and are tracking it for me and keeping in contact – Amazing team work really fast replies helped me in every way possible and made me feel a lot better about myself as I was super stressed out just amazing works guys.” – Braidyn A

“Missing delivery FOUND – We can’t speak highly enough about Big Post and the high-quality service we constantly receive from their customer support staff. Big Post has become an crucial part of our operations and an integral dependable partner. We know our transport needs are always covered.” – Renato

Behind these results are real people who care:

• Sophie (Senior Customer Service Rep): “Everyday can be different, we have the opportunity to help solve an issue or improve an experience.”
• Lewis (Key Account Specialist): “I focus on delivering seamless support for my customer portfolio and contributing to the broader Customer Service team operations.”
• Sinead (Customer Service Rep): “We all work together for the best results for our customers.”

Ready to make smarter freight choices? Call our Customer Service team on 03 9544 5525 or email us. Alternatively, you can create a free account on our booking platform and start booking with ease.