When choosing a freight partner, most businesses focus on pricing, speed, coverage, and capacity.

While these factors are important, they don’t give the full story.

There’s one critical question every business should ask of their freight partner before – issues arise:

“What happens when something goes wrong?”

Problems happen, and often at the worst times, like during peak sales periods or times of rapid growth. When they do, customer expectations can be impacted and trust damaged. How the problem is handled can make all the difference.

At Big Post, transparency and customer service are at the heart of everything we do. Here’s just some of the ways we support you:

• No call queues and no offshore call centres
• Speak directly with one of our friendly service representatives
• Prompt communication – emails answered in under 2-3 hours and enquiries actioned within 24 hours
• Real-time issue resolution – short circuits problems and minimises disruption
• Missed Pick Up – Easily rebooked with our ‘missed pick up’ feature

Big Post believes great customer service starts with real people.
When things go wrong, you need a freight partner who acts fast, communicates clearly, and puts your customers first.

See why businesses trust Big Post. Read our customer reviews and find out why our support makes all the difference.
Matt (6 months) – Really excellent service, customer service team are really easy to communicate with, fast & efficient delivery service. Highly recommend- 5 stars!
David W (2 months) – Very good service. You can communicate with real people instead of service email conversations that might be with AI.