At Big Post, we don’t just deliver parcels, we deliver positive experiences.

With an outstanding 4.4/5 star rating on ProductReview.com.au, we’re proud to rank among the top third-party logistics providers – driven by our commitment to putting people first.

Here’s why customers choose Big Post again and again:

• Real-time issue resolution – Get direct access to our local customer service team.
• Rebooking made easy – Use our Missed Collection feature to reschedule jobs with ease.
• Personalised support – You’re not just another number. We care about your experience.
• Prompt communication – We respond to all enquiries within 24 hours, most emails in under 1 hour.
• No offshore call centres – Talk directly to our expert, on-shore reps – no hold music, no runaround.
• Above and beyond service – We don’t stop until every customer and receiver is satisfied.

“The booking system is very easy to use; the pricing is competitive and in a lot of cases better. I have had a few things to sort out with your customer assistance team and again very well handled every time. I have had calls from customers thanking us for the prompt service and delivery we arrange. Your company is making mine look good so I’m very happy about that.” – Andrew, 3w, ProductReview.com.au

“Best of the best when it comes to deliveries. Great service, no mucking around, just straight forward pick up and deliver, drama free.” – Jimmy33 QLD, 7mo, ProductReview.com.au

“Best Customer Service – The moment Jess contacted us we knew we were going to be changing courier services over to Big Post! She helped us every step of the way and knowing that we have the same contact person to speak to any time of the day and who will actually solve our problems is great!” – JB Gearbox NSW, 1yr, ProductReview.com.au

Did you know? 

72% of customers will tell up to six people about a great service experience. Let us help you deliver service your customers will want to talk about.