What happens when a shipment gets lost or arrives damaged?

It’s not just about replacing a product, it’s about missed deadlines, unhappy customers, and damaged trust. For growing businesses, these issues can quickly add up.

That’s why Big Post offers a Freight Warranty Service – a simple, low-cost way to protect your goods and your reputation.

What You Get with Big Post’s Freight Warranty:

• Coverage up to $2,000 (ex gst) – protect everything from general freight to high-value eCommerce and B2B shipments. It’s peace of mind for your most important deliveries.
• Only 8% of the Freight Cost (min. $4.00) – a small fee that goes a long way. It’s often cheaper, and far less stressful, than dealing with damaged goods on your own.
• Automatic Cover on Every Booking – once enrolled, every shipment is covered*. No forms, no manual steps. Just set it and forget it.
• No Excess Fees – if a claim is approved, you’ll receive the full value – no out-of-pocket costs, no hidden charges.
• Dedicated Support from Our In-House Warranty Team – Our local team is just a phone call away. No hold music, no outsourcing—just quick, helpful answers when you need them.

Already Have Insurance?
That’s fine! You can still use Big Post with your own cover in place.

*Unless the shipped item is included in the list of excluded items.
Coverage is subject to policy terms and conditions.