Career

Customer Service Representative

Are you looking to start your career or return to the workforce?

Come and join us, we will show you how to ‘wow’ our customers in a super fun and supportive environment.

Are you an experienced Customer Service professional looking for a new challenge?

This role is perfect for you! We will teach you all there is to know about the transport and freight industry, then you can show us the awesome talents you bring to our team.

No matter where you are at in your career, we want to hear from you if you:

• Have previous contact centre, retail, administration or office support experience
• You’re a natural “solution finder”
• Communicating is your super power
• Multi-tasking is easy for you
• You’re the ultimate team player

Who We Are

Big Post is a fun and fast-growing business, conveniently located in Notting Hill in South-East Melbourne. We provide an exceptional freight booking platform to Australian retailers, enabling our customers to ship their online sales from city to city, state to state and everywhere else in between.

We have partnered with a variety of Australia’s biggest transport carriers to provide a complete and competitive road transport network. Combined with our reputation for high quality customer service and competitive rates, we are an obvious choice for retailers seeking an advantage with their freight distribution services.

The Role

As part of the wider Customer Service Team, the primary aim of this role is to resolve inbound customer enquiries via telephone and email. We are looking for people who love helping others by finding solutions and sharing information.

A normal day in our Contact Centre will see you:

• Helping our customers to understand ‘general freight’ and how freight moves through the network
• Assisting our customers to resolve their enquiries by liasing with our carriers and using your powers of deduction to locate freight and solve issues like rebooking or redirecting a job
• Putting to good use that knack you have for turning a tricky situation into a favourable experience for our customers

The successful candidate will need to demonstrate:

• High level of literacy and numeracy skills
• Excellent communication and interpersonal skills
• A commitment to providing a high level of customer service
• A willingness to be hands on, with a "can do" attitude
• Time management skills (ability to prioritise)
• Reliability and punctuality

Experience working within the transport/freight industry will be an advantage but is not essential.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

Opportunity

Supported by the Customer Service Team Leader and Customer Service Manager, you will be provided with all the necessary training and resources to settle into this role. You'll be challenged and supported within our business, enjoying every-day interactions with our dynamic teams in a truly modern environment.

Benefits & Perks

• Immediate start available
• 2-weeks paid training
• We are a fun and friendly organisation!
• Our very own onsite gym. No memberships or contracts here. Just hard work and some mega tunes from our in-house jukebox
• Big Post branded t-shirts and jackets/vests provided free of charge. No need for suits or corporate wear.
• Quarterly awards nights as well as Christmas and EOFY Parties.
• Free undercover parking

If you are interested and have the demonstrated skills for this role, please submit your application below.