Career

Customer Service Representative

Big Post are looking for cusotmer service superstars to join our fun and vibrant team!

  • Full time permanent positions – no weekend work!
  • Personal growth and career development with the potential for advancement
  • Fun, friendly and supportive environment

Who We Are

Big Post specialises in providing freight delivery services for online retailers. We have partnered with a variety of different carriers to provide a complete and competitive road transport network. At Big Post we have developed our own state of the art technology platform ensuring effective transport and delivery of online purchased goods to the buyer. Since 2011, our dynamic sales team has facilitated exceptional business growth. Combined with our reputation for high quality customer service and competitive rates, we are an obvious choice for retailers seeking an advantage with their distribution services.

The Role

This hands-on role involves working in a Customer Service Team who display care and understanding for their customers, whilst problem solving various inquiries on a daily basis. Our focus is on providing exceptional customer service, always.

The successful candidate will assist with the day-to-day operations of the Customer Service Team by performing the following duties:

  • Answering inbound phone calls and making outbound calls
  • Using our CRM to answer a variety of web based and email inquiries
  • Monitoring and coordinating the movement of freight
  • Liaising with contracted agents such as carriers and depotse

The successful candidate will need to demonstrate:

  • High level of literacy and numeracy skills
  • Excellent communication and interpersonal skills
  • A commitment to providing a high level of customer service
  • A willingness to be hands on, with a "can do" attitude
  • Time management skills (ability to prioritise)
  • Reliability and punctuality

Big Post are seeking someone with a friendly and ambitious personality to join our fast growing business, who has at least two years' experience working in a customer contact centre or office environment. Experience working within the transport/freight industry will be an advantage but is not essential.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

Opportunity

Supported by the Customer Service Team Leader and Customer Service Manager, you will be provided with all the necessary training and resources to settle into this role. You'll be challenged and supported within our business, enjoying every-day interactions with our dynamic teams in a truly modern environment. Career progression opportunities await the successful candidate in this fast-growing business.

Benefits & Perks

  • We are a fun and friendly organisation!
  • Free undercover car parking on site
  • Gym available on site
  • Attend social work events

If you are interested and have the demonstrated skills for this role, please submit your application below.

Contact Details