Big Post are looking for cusotmer service superstars to join our fun and vibrant team!
Big Post specialises in providing freight delivery services for online retailers. We have partnered with a variety of different carriers to provide a complete and competitive road transport network. At Big Post we have developed our own state of the art technology platform ensuring effective transport and delivery of online purchased goods to the buyer. Since 2011, our dynamic sales team has facilitated exceptional business growth. Combined with our reputation for high quality customer service and competitive rates, we are an obvious choice for retailers seeking an advantage with their distribution services.
This hands-on role involves working in a Customer Service Team who display care and understanding for their customers, whilst problem solving various inquiries on a daily basis. Our focus is on providing exceptional customer service, always.
The successful candidate will assist with the day-to-day operations of the Customer Service Team by performing the following duties:
The successful candidate will need to demonstrate:
Big Post are seeking someone with a friendly and ambitious personality to join our fast growing business, who has at least two years' experience working in a customer contact centre or office environment. Experience working within the transport/freight industry will be an advantage but is not essential.
To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.
Supported by the Customer Service Team Leader and Customer Service Manager, you will be provided with all the necessary training and resources to settle into this role. You'll be challenged and supported within our business, enjoying every-day interactions with our dynamic teams in a truly modern environment. Career progression opportunities await the successful candidate in this fast-growing business.
If you are interested and have the demonstrated skills for this role, please submit your application below.