Frequently Asked Questions
Frequently asked questions about using Big Post.
Frequently Asked Questions
What freight services do you provide?
Big Post provides access to a range of freight services through our network of trusted carrier partners. This includes parcel, pallet, and general freight options, allowing you to compare and choose the service that best suits your needs.
Is there a minimum cost or monthly spend?
No, there is no minimum spend or monthly commitment required. You can use Big Post as often or as little as you like.
How do I cancel a booking?
If you need to cancel a booking, you can submit a request via your account or by contacting our Customer Service team. Cancellations are subject to the carrier’s terms and may depend on how far the booking has progressed.
Can you deliver to a PO Box or Parcel Locker?
Our carrier partners do not deliver to PO Boxes or Parcel Lockers. We recommend using a physical business or residential address for delivery.
The item has arrived damaged, what should I do?
If your item arrives damaged, please contact our Customer Service team as soon as possible with details and any supporting photos. We will guide you through the next steps and assist where possible.
What are your payment terms?
Invoices are issued weekly, with payment terms outlined on your invoice depending on your agreement with Big Post. We do not direct debit customers or store credit card details on file. Payments can be made securely via EFT or credit card.
I run my business from home, can you collect my shipments?
Big Post does not offer collection from residential addresses. You must have a commercial address such as a shop, warehouse, or other business premises.
Is there a cut-off time for bookings?
Cut-off times can vary depending on the carrier and service selected. We recommend booking as early as possible to ensure availability and timely collection.
What happens if the carrier doesn’t collect my booking?
If a collection is missed, please contact our Customer Service team and we will work with the carrier to arrange a new pickup as quickly as possible.
My customer hasn’t received their delivery, who should I contact?
If your customer’s delivery hasn’t arrived within 2–3 days of the listed ETA, please contact our Customer Service team. We’ll investigate with the carrier and provide an update as soon as possible.
Does pricing include or exclude GST?
All pricing displayed on our platform is inclusive of GST unless stated otherwise.