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Frequently Asked Questions
I can't find my package
You should have received confirmation of the delivery by email and/or SMS if the merchant has provided us with these details. If not, please check your delivery details thoroughly before contacting us.
I can't find my tracking number
You can find your tracking number in the confirmation email sent to you to advise that your order has been shipped.
When will I receive my delivery
You can view the latest delivery status of your package, at any time, on this tracking page.
Can I change the delivery address
If the carrier has not yet picked up the package, you can contact the sender directly and ask them to update your delivery address in their system. If the carrier has picked up your shipment, please contact us.
How to print and place my labels?
To make sure your freight is delivered correctly and on time, labels must be clear, accurate, and securely attached.
Are there any items I cannot send with BP
There are a number of dangerous good and restricted items that cannot be shipped via our service. For more information, please visit our Resources page