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Shipment Details
Big Post Tracking ID:
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Pickup Location:
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Connote:
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Delivery Location:
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Est. Delivery Date:
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Number of Items:
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Big Post Tracking ID:
Pickup Location:
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Connote:
Delivery Location:
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Est. Delivery Date:
Number of Items:
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Track your package
Delivery Booked
In System
21 Jan 10:14am
Picked Up
Smeaton Grange, NSW, 2567
22 Jan 8:23am
In Transit
Melbourne, VIC, 3000
23 Jan 3:24pm
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Delivery
Whilst every effort will be made to delivery by the estimated date, please allow an additional two to three days for delivery to occur before contacting Big Post for an update.
Submit an enquiry
Frequently Asked Questions
Can I get a specific delivery time?
Your shipment has been booked using a general freight service, which does not offer scheduled delivery times. Deliveries are typically made between 8:00am and 5:00pm, Monday to Friday.
Why hasn't my shipment arrived on the estimated delivery date?
Delivery dates are estimates, not guarantees. They depend on factors like carrier schedules, weather, and regional routes. Whilst every effort will be made to deliver by the estimated date, please allow two to three days for delivery to occur before contacting Big Post for an update.
Can I speed up my delivery once it's already shipped?
The service cannot be upgraded once the shipment has been collected from your supplier. If you need your freight faster, you may request to collect your shipment from the carrier’s delivering depot by submitting a Tracking Enquiry (hyperlink) or contacting us (hyperlink to the contact us on the website if possible).
Will the driver call before delivering?
Your shipment has been booked using a general freight service, which does not include pre-pickup or pre-delivery calls. While any request to call ahead will be noted, it is not guaranteed.
My delivery was unsuccessful, what happens now?
If delivery was unsuccessful, your shipment will be returned to the carrier’s depot. Depending on the carrier, they may contact you directly. If there are no updated scans, or you haven’t been contacted, please submit an enquiry via the tracking page and one of our team will be happy to assist you.
Can I get a specific delivery time?
Your shipment has been booked using a general freight service, which does not offer scheduled delivery times. Deliveries are typically made between 8:00am and 5:00pm, Monday to Friday.
Why hasn't my shipment arrived on the estimated delivery date?
Delivery dates are estimates, not guarantees. They depend on factors like carrier schedules, weather, and regional routes. Whilst every effort will be made to deliver by the estimated date, please allow two to three days for delivery to occur before contacting Big Post for an update.
Can I speed up my delivery once it's already shipped?
The service cannot be upgraded once the shipment has been collected from your supplier. If you need your freight faster, you may request to collect your shipment from the carrier’s delivering depot by submitting a Tracking Enquiry (hyperlink) or contacting us (hyperlink to the contact us on the website if possible).
Why can't I get the depot address before my shipment arrives?
All enquiries while the shipment is in transit must be directed to Big Post first. Collection addresses are only provided once shipment is ready, ensuring depots are accessed appropriately. Thank you for your cooperation.
What's the depot address?
Depot collection addresses are provided once the depot confirms the shipment has arrived and is ready for collection.
When will I receive the depot collection address?
Depot collection addresses are provided once the depot confirms the shipment has arrived and is ready for collection.
Can someone else collect my shipment on my behalf?
Yes, generally you will need photo ID, your Big Post Job ID, and the appropriate PPE. Please note that some depots require prior notification if someone else is collecting on your behalf. If you’re unsure whether this applies, please submit a Tracking Enquiry(link) or contact our team (link) for confirmation.
Can the depot help me load my shipment?
Depots may use a forklift or pallet jack to load shipments onto utes, trucks, or trailers with an open tray (no tailgate or lip at the back). They can’t load shipments onto car roofs or into enclosed spaces due to safety and damage risk.
Can I leave my packaging at the depot?
You’ll need to take all packaging with you when you collect. You’re welcome to unpack your shipment at the depot to make transport easier, but everything (including packaging materials) must leave with you.
Ready to start shipping smarter?
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